Services

After-Sales Service

Our after-sales department plays a major role in the organization: it offers all clients assistance and guidance regarding their orders. The department manages all warranties, including:

• On-time delivery
• Shipping tracking
• Service complaints and goods-quality complaints
• Return management

Rush Service

When you order custom-printed products, the items have to be manufactured, and that takes a certain amount of time — it is not as simple as taking a product off a shelf, placing it in a box and shipping it to you. There are several steps, each of which takes time.

If you are on a tight deadline, contact us immediately. We offer all kinds of items that can be imprinted and delivered as fast as your request requires.

Logo Design and Artwork Service

To keep you within your budget, we will e-mail you a composite proof of your imprint for approval before final production begins, at no additional fee. If you do not have artwork, it is not a problem: sketch out or send us a file describing what you are looking for and our designers can create new artwork or re-create your existing artwork in a printable format. We do simple typesetting of your name and message at no charge.

If you would like our skilled graphic artists to develop new logo concepts for you, we offer unique ideas and 2 revisions for USD 200 with any purchase.

Fulfillment and Packaging

Whether you are planning a mailing of 50 holiday gifts or 5,000 promotional items, we can provide fulfillment services to meet your needs. With our resources and infrastructure, it is often less expensive for us to do the work for you — letting your staff focus on what they do best.

We offer customized solutions to fit your needs: from special packaging and inserts to shipping method and schedule, we execute your fulfillment project to your exact specifications. Want a brochure in the pocket of the item you are sending? No problem — tell us exactly how you want each package to look when it is received and we will make it happen. Top-notch professional service, quick turnaround, customized solutions, special packaging and gift-card abilities, the flexibility to ship via your carrier of choice, and competitive pricing.

China Sourcing and Custom Merchandise

We are one of the leading wholesalers and distributors in Shenzhen, China, with more than 15 years of experience exporting all kinds of goods all over the world. All of our products are made in China. If you need unique merchandise, or simply want to take advantage of the opportunity to produce goods at a lower cost in China, we have the expertise to make the process almost as easy as sourcing domestically.

We have excellent China resources, so if you have enough lead time and are ordering an appropriate volume, we can manufacture your order in China at considerable savings. Our China resources produce the same great quality product as what we source domestically and deliver reliably.

Looking for something that does not exist yet? Even if what you want does not exist, we can help you make it. We can manage the entire process, from developing specs to sending production samples so you are confident that the final product is exactly what you wanted.

OEM / ODM Projects

We can put your logo on the products from our OEM / ODM range. Our terms are flexible: we offer printing of your own logo on the product for a minimum order of 100 pcs. If your order exceeds a certain quantity (depending on the product), the printing tooling cost is free of charge. If you require custom packaging, we can offer that for orders of 1,000 pcs and above. Usually the whole process takes 10 days or less.

For ODM projects with unique designs, the time needed is usually 3 months; the budget largely depends on the sophistication of your design. We are willing to cover the cost of creating a new moulding partially if you give us volume orders. The regular procedure is: inquiry (provide similar products and submit your initial design) → comments → final design programme with technical drawing and 3D model for your confirmation → procedure order (mould and initial article sample) → production → TQC → shipment.